October 31st 2011 - DIGICEL BLACKBERRY SUBSCRIBERS TO BE COMPENSATED

                       

DIGICEL BLACKBERRY SUBSCRIBERS TO BE COMPENSATED

 

Pre-paid subs will receive seven days free service

Post-paid subs get subscription fee waived

 

Monday, October 31, 2011 – Georgetown, Guyana:  Digicel Guyana has announced that all BlackBerry subscribers who were affected by last week’s service disruption will be compensated by the company. Pre-paid subscribers will receive an additional week of service while post-paid subscribers will get their subscription fee waived. Customers will be notified by text message once their accounts have been appropriately adjusted on Monday and Tuesday.

 

All services affected by the recent connectivity failure have been fully restored. Top up services were back up on Thursday evening while other services including GPRS/EDGE were fully restored over the weekend

 

Digicel CEO, Gregory Dean once again apologised to all customers for the inconvenience and assures customers that Digicel did everything possible to get all affected services restored in the shortest possible time.

“The recovery of services took longer than what is acceptable due to the degree of damage experienced at a critical satellite connection site that was struck by lightning. We know that the disruption severely affected customers and we sincerely apologise.”

 

 

ENDS

About Digicel Guyana

 

Digicel entered the Guyanese market in November 2006 through the acquisition of U-Mobile. Since its official launch on February 14, 2007, Digicel Guyana has become the leading mobile operator in Guyana. Its state-of-the-art network, 24/7 Customer Care and wide range of innovative products and services, has driven real change in the Guyanese mobile market.

 

Digicel was the first and still the only mobile operator in Guyana, to offer unlimited user friendly internet access through its exclusive Blackberry Service. Digicel's innovation in the Telecommunications Sector; brought real value to consumers with per-second billing, Rollover Minutes, International SMS and of course promotions such as Free After 3.

 

Digicel is committed to delivering value to mobile consumers in Guyana and will continue to innovate in its offerings to ensure that the people of Guyana are benefiting from all its services. It’s commitment to support activities in the sports and entertainment arena and the wider community remains.