Senior Management

As CEO of Digicel Guyana, Gregory Dean is responsible for the overall strategic direction of the business and for ensuring it delivers on its promises to customers of best value, best network, best service and best innovation.

Greg joined Digicel Guyana as CFO in June 2007 and was part of the team that was instrumental in Digicel Guyana achieving market leader position within its first year of operation. He assumed the position of CEO in July 2008.

He has over 10 years international experience having worked in the healthcare and retail sectors in the UK and holds a BSc in Mathematics from King’s College London and a Chartered Institute of Management Accountants qualification.

Digicel Guyana’s new Head of Marketing.  Prior to this appointment, Jacqui successfully lead Digicel Guyana’s 24/7 customer care operations as Head of Customer Care. With Jacqui’s support and knowledge of the business, the company has been able to achieve and maintain the number one position in the market.

Jacqui has been working with Digicel for over seven years. She started her career with Digicel in October 2002 as a Team Leader for Digicel Jamaica. In 2006 Jacqui joined the roll out team as Support Manager in the area of Business Optimization. She was also part of the team that successfully rolled out operations in Barbados, Trinidad, Haiti, Turks and Caicos and Guyana between 2004 and 2006.  After successfully rolling out operations in Guyana, Jacqui stayed on as of Head of Customer Care.

In her capacity as Head of Marketing, Jacqui will lead the Marketing Department in delivering Marketing Communications, Sponsorship, Events and Public Relations that supports the company in its delivery of the most innovative products and services in the Guyana mobile market.

Prior to working with Digicel, Jacqui worked with the American Life Insurance Company/Life of Jamaica for over ten years. During that time, she held several positions including Marketing Executive.

Apart from her professional skills, Jacqui also brings to Digicel, energy and vivacity - characteristics which helps to motivate everyone towards success.

Digicel Guyana’s  Head of Sales and Distribution. Prior to this appointment, Nalini served as Corporate Sales Manager since Digicel’s launch in 2007. During that time, Nalini played a pivotal role in Digicel’s attainment of the number position in the market.

As Head of Sales and Distribution, Nalini is responsible for the development, direction and implementation of the sales and distribution strategies in Guyana and will help to guide Digicel in maintaining its position as leader in the mobile telecommunications sector.

After graduating from the University of Guyana, Nalini joined the Pegasus team as Reservation Supervisor and was quickly promoted to Sales Coordinator. Three months after assuming that position, Nalini was promoted as Revenue Manager and one year after, she filled the position of Sales Manager. Digicel is pleased to have this dynamic Guyanese woman on its’ team and congratulates her on this new achievement.

Digicel Guyana’s Chief Technical Officer. Ryan has been working with Digicel since the company acquired U-Mobile in 2007. He began as the Charging System Engineer and was quickly promoted to Core Manager.

In his role as Chief Technical Officer, Ryan will oversee the Technical Budget, Network Planning, Network Optimization and Network Maintenance. Additionally, he will have the responsibility of providing technical support to all the other departments; primarily to Sales, Marketing and Customer Care in order to achieve the network quality objectives of the company.

Ryan has a Masters of Science in Advanced Information Technology and Business Management. He also holds a Degree in Business Management and is a Microsoft Certified Database and System Administrator. In 2007, Ryan also completed a programme in Charging System Administration with Ericsson.

Human Resources Manager Digicel Guyana's Human Resources Manager, Nerissa Alves, has been working in the HR field for over six years. She began her career in HR at the Guyana Bank for Trade and Industry in 2003 as the HR Assistant and eventually moved on to become the HR Officer at U-Mobile Inc. When Digicel acquired U-Mobile in February 2007, Nerissa was promoted to Human Resources Manager.

As the HR Manager, she is responsible for formulating and recommending personnel policies. Nerissa is also responsible for the recruitment, training and implementation of staff development projects. She currently holds a Degree in Business Management as well as a Diploma in Tourism from the University of Guyana.

With Nerissa’s support and knowledge of the business, the company has been able to achieve and maintain the number one position in the market with the most efficient and knowledgeable staff.

Digicel Guyana’s new Head of Customer Care. Sherwyn has been working in the Customer Care Department from the time the company began operations in Guyana. Prior to his new appointment, he held the position of Support Manager. 

Sherwyn’s career in the area of Customer Service began in 2005 at Qualfon Guyana Ltd, where he was the IT Technician and Customer Care Agent. In 2007, he joined the Digicel team as a Customer Care Agent and his expertise in the field was quickly realized.

In his capacity as Head of Customer Care, Sherwyn is responsible for managing an efficient 24/7 customer care service to Guyanese customers. His department takes pride in ensuring that all customers are satisfied with the products and services they are being offered. His team goes through meticulous training, to ensure that quality customer care service is delivered to customers.